Raymond leads the sales and distribution work in McKinsey’s Insurance Practice and has extensive experience improving sales force productivity and enhancing sales efficiency through digital transformations. Before joining McKinsey, Raymond held various management roles in Greater China, Malaysia, and South Korea.
Recent examples of Raymond’s client work include:
- designing and implementing a next-generation sales model for a global insurer, focusing on developing a sales force that delivers advisory-driven sales practices
- leading a multiyear transformation of a regional bank toward a customer-centric sales and servicing model by embedding digital and analytics into key processes, redesigning KPIs and incentives, and optimizing the branch network and resources
- leading a strategy review of a regional asset management company, conducting in-depth research and analysis to identify the key capabilities required to build a sustainable asset management organization