This is a profile image of Seckin Ungur

Seckin Ungur

PartnerSydney

Leads McKinsey’s Education Practice in Australia and advises organizations on AI-enabled service delivery and operating models

Seckin works with senior leaders across public and private sector organizations to rewire how services are delivered and how people and technology work together in an AI-enabled world.

She advises on complex service delivery transformations, with deep experience driving large-scale systems change in regulated environments. Her work focuses on deploying AI-enabled and agentic ways of working, modernizing frontline and back-office operations, and building adaptive, skills-based organizations that deliver better outcomes for customers and citizens.

Seckin leads McKinsey’s research on the future of work in Australia and has published with the McKinsey Global Institute. Her work explores the impact of AI on the workforce, including the evolution of skills, capturing the productivity opportunity, and the transition to AI-enabled operating models.

She also leads McKinsey Australia’s Education Practice, focusing on the role of education and skills systems in enabling workforce transitions. Drawing on more than 15 years in senior public sector roles prior to joining McKinsey, she works closely with governments on education reform, workforce strategy, and large-scale transformation.

Examples of her recent work include:

  • shaping an “enterprise of the future” perspective for a large retailer
  • designing an agentic operating model blueprint for a major insurer
  • developing an AI roadmap for a large government service delivery agency
  • supporting a leading university on the investment case for a major strategic venture
  • building a skills and capability strategy for a major service delivery transformation
  • supporting a national workforce review using McKinsey Global Institute analysis.

Prior to McKinsey, Seckin held senior roles in the Australian public sector, including Head of Strategy for Jobs for NSW and leadership roles in the NSW Department of Premier and Cabinet. She currently sits on the board of the Committee for Sydney.

Outside of work, Seckin enjoys exploring her city with her husband and two daughters and experimenting with Turkish cooking.

Published work

Generative AI and the future of work in Australia,” McKinsey & Company, February 2024

Spark & Sustain: How all of the world’s school systems can improve learning at scale,” McKinsey & Company, February 2024

How COVID-19 caused a global learning crisis,” McKinsey & Company, April 2022

Improving schools: Reflections from education leaders in South Australia,” McKinsey & Company, January 2021

Reforming public education in Australia: An interview with Mark Scott AO,” McKinsey & Company, October 2020

Automation in government: Harnessing technology to transform customer experience,” McKinsey & Company, September 2020

How to rebuild and reimagine jobs amid the coronavirus crisis,” McKinsey & Company, April 2020

Australia’s automation opportunity: Reigniting productivity and inclusive income growth, McKinsey & Company, March 2019

Past experience

Jobs for NSW
Head of strategy

Education

The University of Sydney
Executive MA, public administration

UNSW Sydney
MA, forensic psychology
BA, psychology