Subu is a leader in aftermarket and field services in McKinsey’s global Operations Practice, as well as a leader in our Quantum Black Practice. He has built at-scale digital services businesses for several companies, including business model creation, customer co-creation, scalable technology development, and standing up digital organizations. He also built a suite of AI tools for service operations.
Subu’s mission is to empower a generation of bold, purpose-led business leaders building services and sustainable businesses. He is also an Indian classical vocalist and percussionist with over 100 concerts across the world and four albums. He lives in London with his family.
PUBLISHED WORK
“Gen AI in B2B services: A success story,” McKinsey & Company, March 2025
“From pilot to profit: Scaling gen AI in aftermarket and field services,” McKinsey & Company, March 2025
“Launching net-zero businesses: Lessons from a digital leader,” McKinsey & Company, July 2022
“How industrial incumbents can create new businesses,” McKinsey & Company, November 2019
“What separates leaders from laggards in the Internet of Things,” McKinsey & Company, January 2019
“Qué diferencia a los líderes de los rezagados en la Internet de las Cosas,” McKinsey & Company, January 2019
“It’s the last IT/OT mile that matters in avoiding Industry 4.0’s pilot purgatory,” McKinsey & Company, October 2018
“What it takes to get an edge in the Internet of Things,” McKinsey Quarterly, September 2018
“Avoid pilot purgatory in 7 steps,” McKinsey & Company, April 2018
“Seven rules for spinning analytics straw into golden results,” McKinsey & Company, September 2017
“Da pedra bruta ao diamante: sete regras para obter excelentes resultados com analytics,” McKinsey & Company, September 2017
“Siete reglas para transformar los “analytics” en grandes resultados,” McKinsey & Company, September 2017
“Digital manufacturing: The revolution will be virtualized,” McKinsey & Company, August 2015
“Manufatura digital: a revolução será virtualizada,” McKinsey & Company, August 2015
“Digitizing the value chain,” McKinsey Quarterly, March 2015
“Soluções de manufatura: Digitalizando a cadeia de valor,” McKinsey Quarterly, March 2015
“The age of smart, safe, cheap robots is already here,” Harvard Business Review, June 2015
PAST EXPERIENCE
Siemens
Marketing and sales executive
EDUCATION
Carnegie Mellon University
MBA
University of Mumbai
Bachelor’s in electrical engineering
