Digitizing public service administration interactions can save citizens significant time
Promoting and regulating the digital economy
Digitalization has a strong impact on national economies; value pools may shift within and across industries and the economic leaders of today may be replaced. Governments need to take precautions to ensure that start-ups and established companies can create new business models and digitize their existing operations. The public sector, including the education system, can play an important role in three areas:
- Human capital development
- Regulatory enablement
- Support of innovative networks.
Putting people on jobs of the future: globally, up to 375 million workers may need to switch occupational categories
The fast overtake the slow
In most countries, public sector expenditure represents 35 to 60 percent of the GDP. This means that the state’s digital transformation is the largest transformation. Fast progress requires agile, interdisciplinary teams that can quickly turn an idea into implementation. While that may not be possible in every context, examples – such as the redesign of the German refugee administration within 18 months following the 2015 situation – show that it is not unthinkable.